STEAMLINE PROVIDES A TWO-YEAR MANUFACTURING WARRANTY

In the rare event of a manufacturing fault, SteamLine will repair or replace your luggage for up to two years after purchase date, provided the luggage was bought directly via our website.

OUR PROTECTIVE COVERS

We are passionate about creating durable and beautiful luggage to last a lifetime and we have tested our luggage over countless airmiles, in nearly every country of the world and across all modes of transport.

However, in order for your SteamLine suitcase to stay in the best condition, we provide stylish protective covers with each wheeled case. We strongly recommend slipping on your cover before stowing your case. The easy-to-use cover is designed to fend off nicks that can occur in handling and will help ensure your SteamLine emerges from stowage unscathed. It also helps cushion damage to locks from rough baggage handling.  Failure to use your protective cover may render your warranty void.

ADVISORY SUPPORT FOR LIFE

For any normal wear-and-tear or cosmetic imperfections you would like to address, it will be our pleasure to advise you on the best course of action for the life of your SteamLine. We are always here to answer your questions or queries - just send us an email to hello@steamlineluggage.com

KNOW YOUR RIGHTS

While flying, remember that the airline has a responsibility to you and your luggage. If your luggage sustains damage while in transit it is your responsibility to report it to the relevant body. In general you have 24 hours after a domestic flight, and 7 days after an international flight, to report any damage incurred.  However, we strongly recommend that you look over your luggage at baggage claim and see an agent before leaving the airport if any damage has occurred. The agent will then evaluate your case and open a damage report.

Should you have any issues or concerns, let us know at hello@steamlineluggage.com and we’ll do everything we can to get you back up and rolling.




FAQ

FAQ

Need help with delivery or your order? Find answers on our FAQ page.

Phone

Phone

+353 86 834 3626 or +1 646 883 3077
We operate in European time:
GMT 9am – 7pm
(EST 5am–3pm, PST 2am–12pm)

Live Chat

Live Chat

Live chat will appear when we are available:
Mon-Fri from 9am to 7pm GMT.

Email

Email

hello@steamlineluggage.com

We always reply within 24 hours,
Monday to Friday.

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