OUR DELIVERY PROMISE
We ship our suitcases all over the world, with 99% of orders dispatched within 24 hours. Using FedEx as our shipping and delivery partners, we will dispatch your luggage as quickly as possible once payment has been received. You will automatically get an email with a shipping number and tracking details and once your case begins its journey to you, it usually arrives within 3-5 working days. If, for any reason, we expect a delay, we will contact you and let you know.
If you require priority shipping please contact us prior to placing an order on firstname.lastname@example.org and we will be able to advise you on the best way to proceed. Because of our fast dispatch time, once an order has been placed, we are unable to expedite the shipping.
During the delivery process, if you experience any problems please contact us on email@example.com. Please quote your order number in your email to help us react as quickly as possible.